Supplier Care Manager & Operations Manager (m/f/x)

About us

Contorion is Germany's largest online specialist retailer for professional tradesmen and industrial supplies. To realize our vision of revolutionizing the offer for small and medium-sized companies, we are looking for dynamic and motivated people who want to become part of our team!

Your Tasks

• You set up, onboard, and maintain supplier and product data, manage price list uploads, and ensure data accuracy while resolving any discrepancies.
• You process order confirmations, coordinate replacement orders, handle communication regarding non-deliverable items, and address supplier-related claims and escalations.
• You take ownership of processes, standardize and document workflows with clear SOPs, and lead continuous improvement initiatives.
• You act as the central contact for supplier communication and collaborate closely with teams like Category Management, Finance, and Logistics to ensure seamless alignment.
• You analyze supplier performance, provide actionable insights for decision-making, and optimize data formats and workflows to enhance efficiency.

Your Profile

• You are proficient in managing large datasets with a focus on accuracy and conducting supplier performance evaluations using tools like Excel and data management systems.
• You have experience utilizing ERP systems (e.g., SAP, Oracle) for supplier and order management, as well as familiarity with task management tools such as Jira.
• You excel in creating, maintaining, and improving Standard Operating Procedures (SOPs) while optimizing workflows for increased efficiency.
• You possess a comprehensive understanding of supplier onboarding, pricing processes, product lifecycle management, and supply chain best practices.
• You demonstrate strong analytical skills to resolve supplier discrepancies, prioritize tasks effectively, and manage multiple responsibilities in a dynamic environment.

Your Chance

• Flexibility: We support you in your schedule. With our hybrid work approach and the option to work part-time, you remain flexible and can work from your home as well.
• Work-life balance: With 30 days of vacation, the possibility to work remotely from abroad, and sabbaticals, we take care of your relaxation.
• Mobility: Whether by public transport or by bike, we subsidize your job ticket or job bike.
• Health & Wellbeing: Stay healthy with us! With nilo.health and Urban Sports you can actively boost your body and mind. Our company events keep the team spirit up. Fruit, drinks and granola "sweeten" your day in the office.
• Development: With regular feedback and training opportunities, we offer the tools for your personal development plan.
• Culture: We live transparency, respect, courage, and passion. Our principles are anchored in the teams and create a unique, cooperative working environment.